Shipping & Returns

Shipping

Orders are packed and shipped Sunday till Thursday. Most orders are shipped within 1-2 business days from the order date. Orders placed on weekends and holidays are processed on the next business day.

→ Fedex express available worldwide except Russia

EMS – Express Mail via Israel Postal Services, arrives within 2 till 5 business days to Russia, with tracking info.

FREE FEDEX Express/EMS shipping on orders until December 31, 2021 .

Prices:

  • FEDEX Express – 34 USD.
  • EMS for Russia – 49 USD.
  • Israel Post courier service – 19 USD.

♥ Please note that we can’t be responsible for any customs or import taxes that may apply in your country.

♥ With the spread of COVID-19, delivery times may be longer than usual, We apologize but we can not take responsibility for the postal services in your country, from our experience it is sometimes worthwhile to be patient during this period, believing that soon everything will be back on track!

Return & Exchange

You can return or exchange items by mail or at our store , within 14 days from receiving the order. You need to notify us about the refund/cancellation request in writing, by email info@adinaplastelina.com prior to sending the item back. For all items, to be eligible for exchange, credit or refund as described below, the merchandise must be returned unworn, in its original box and must be accompanied by the original invoice or order application. Shipping costs are non-refundable. Our address: 23 Native Hamazalot st. Old Jaffa, Tel-Aviv, 6803726, Israel

Cancellation Policy

You may cancel your order within 24 hours of its placement. All cancellations must be made in writing, via email. If the order was already sent out, any refund is subject to the merchandise’s return to our store in Israel, in person or by mail, within 14 days from receiving the order. Please see the full return instructions, as listed above. Once an order has been shipped out, all shipping costs become non-refundable.