Shipping

Orders are packed and shipped Sundays till Thursdays. Most orders are shipped within 4 business days from the order date. Orders placed on weekends and holidays are processed on the next business day. Shipping options:

  1. Registered Mail – arrives within 7 till 21 business days, cost 4USD to Israel, 8USD worldwide,  or Free if you join our members club on the website here.

  2. Messenger Delivery – available only in Israel, takes up to 2 business days cost 13USD.

  3. EMS – Express mail via Israel postal services, arrives within 4-6 business days (to most destinations), with tracing ability.  EMS prices*: 

  1. United States & Canada – 24USD.

  2. Europe – 31USD. 

  3. Russia - 44USD.

  4. South America - 30USD. 

  5. Australia - 29USD. 

  6. Asia - 29USD. 

*The prices cover packages till 0.5kg, which are usually more than enough for our jewelry.

 

Returns & Exchanges

You can return or exchange items by mail or at our stores (in Israel only), within 14 days from receiving the order. You need to notify us about the refund/cancellation request in writing, by email or fax prior to sending the item back. For all items, to be eligible for exchange, credit or refund as described below, the merchandise must be returned unworn, in its original box and must be accompanied by the original invoice or order application. Please visit “Contact us” page on the site for our address. Shipping costs are non-refundable.

 

Cancellation Policy

You may cancel your order within 24 hours from placing it. The cancellation need to be made in writing, by email or fax. We reserve the right to levy a 5% of the payment (up to 100 NIS) if the order was send or charged, to cover any subsequent administrative expenses. Credit card transactions will incur an additional fee from the credit company (approx. 2%, depending on the credit card company). If the order was already sent, the refund is subjected to the return of the merchandise, in person or by mail, within 14 days from receiving the order.

Terms and Conditions

Welcome to “Adina Plastelina” website. PLEASE READ THE FOLLOWING TERMS AND CONDITIONS OF USE CAREFULLY BEFORE USING THIS WEBSITE. All users of this site agree that access to and uses of this site are subject to the following terms and conditions and other applicable law. If you do not agree to these terms and conditions, please do not use this site.

The following terminology applies to these Terms and Conditions, Cancellation policy, Returns AND Exchanges and Disclaimer Notice and any or all Agreements: "Customer", “You” and “Your” refers to you, the person accessing this website and accepting the company’s terms and conditions. "The company", “Ourselves”, “We” and "Us", refers to our company.

A) Eligibility to use the website:

Must be at least 18 years old; cannot misrepresent their identities;must always provide valid and complete contact information and must always have a valid email address.

 

B) Purchase and payment:

  1. To purchase a product on the site, you must fill in the information as required: Full name, address, email, phone number and credit card information.

  2. All the payments are made on Paypal secured website; you can pay with Visa, MasterCard and American Express credit cards, on Paypal’s website.

  3. When receiving permission from Paypal for your payment, we will prepare the order and send it within 4 business days.

  4. If the order is not approved by the credit card company, we will constitute a cancellation of the purchase by the website. In this case, you will receive an appropriate message. If you would like to complete the order, you should contact the company within two days, and our representatives will confirm your order, subject to the approval of the transaction by the credit card company.

  5. If the product ordered is not found in stock, we will contact you and let you the opportunity to cancel the order and get the money back - the same way that has been paid or to replace the order with another product.

  6. If you prefer not to order online, you may call us with your information at +972-3-5187895.

  7. Payment is accepted for orders purchased in US dollars or Nis (new Israeli shekel). Your account will be billed by Adina Plastelina when your package is shipped to its final destination.

 

C) Site Transactions

We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event we make a change to or cancel an order, we will attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.

 

D) Exchange Rates

The company updates exchange rates on a daily basis. Foreign exchange rates are based on Bank Leumi rates of cash exchange. These rates correspond with the average aggregate exchange rates that would otherwise be applied in an e-commerce transaction.

E) Errors, Inaccuracies, and Omissions

Occasionally there may be information on our website that contains typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, promotions, offers, and availability. We reserve the right to correct any errors, inaccuracies or omissions and to change or update information or cancel orders if any information on the website is inaccurate at any time without prior notice (including after you have submitted your order). We have made every effort to display as accurately as possible the colors of the products that appear at our website. We cannot guarantee that your computer monitor's display of any color will be accurate.

F) Copyright
The entire content included in this website, including but not limited to text, graphics or code is copyrighted as a collective work under copyright laws, and is the property of Adina Plastelina. You may display and, subject to any expressly stated restrictions or limitations relating to specific material, download or print portions of the material from the different areas of the site solely for your own non-commercial use, or to place an order or to purchase Adina Plastelina products. Any other use, including but not limited to the reproduction, distribution, display or transmission of the content of this site is strictly prohibited, unless authorized by Adina Plastelina in writing. You further agree not to change or delete any proprietary notices from materials downloaded from the site.


G) Trademarks
All trademarks, service marks and trade names of Adina Plastelina used on the site are trademarks or registered trademarks of Adina Plastelina.

H) Taxes & Import duties

All of our prices are excluding shipping and any customs or import duties that may be applied. As every country has their individual demands, we suggest that you investigate this point prior to making any purchase.


I) Warranty Disclaimer
This website and the materials and products on this website are provided "as is" and without warranties of any kind, whether express or implied. To the fullest extent permissible pursuant to applicable law, Adina Plastelina disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose and non-infringement. Adina Plastelina does not represent or warrant that the functions contained in the site will be uninterrupted or error-free, that the defects will be corrected, or that this site or the server that makes the site available are free of viruses or other harmful components.

J) Limitation of Liability
Adina Plastelina shall not be liable for any special or consequential damages that result from the use of or the inability to use, the materials on this site or the performance of the products. Applicable law may not allow the limitation of exclusion of liability or incidental or consequential damages, so the above limitation or exclusion may not apply to you.

K) Termination
These terms and conditions are applicable to you upon your accessing the site and/or completing the registration or shopping process. These terms and conditions, or any part of them, may be terminated by Adina Plastelina without notice at any time, for any reason. The provisions relating to Copyrights, Trademark, Disclaimer, Limitation of Liability, shall survive any termination.

L) Members Club and General notice

By joining our members club, you agree to receive occasional updates about special offers and other updates concerning our products. We may deliver notice to you by means of e-mail, a general notice on the site, or by other reliable method to the address you have provided to on our website.

M) Use of Site
Harassment in any manner or form on the site, including via e-mail, or by use of obscene or abusive language, is strictly forbidden. Impersonation of others, including licensed employee, host, or representative, as well as other members or visitors on the site is prohibited. You may not upload to, distribute, or otherwise publish through the site any content which is libelous, defamatory, obscene, threatening, invasive of privacy or publicity rights, abusive, illegal, or otherwise objectionable which may constitute or encourage a criminal offense, violate the rights of any party or which may otherwise give rise to liability or violate any law. You may not upload commercial content on the site or use the site to solicit others to join or become members of any other commercial online service or other organization.

N) Confidentiality

We will not sell, share, or rent your personal information to any third party or use your e-mail address for unsolicited mail. Any emails sent by Adina Plastelina will only be in connection with the provision of agreed services and products.



O) Indemnification
You agree to indemnify, defend, and hold harmless Adina Plastelina, its officers, directors, employees, from and against all losses, expenses, damages and costs, including reasonable attorneys' fees, resulting from any violation of these terms and conditions or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the site using your email address.


P) Third-Party Links
In an attempt to provide increased value to our visitors, Adina Plastelina may link to sites operated by third parties. However, even if the third party is affiliated with Adina Plastelina, we have no control over these linked sites, all of which have separate privacy and data collection practices, independent of Adina Plastelina website. These linked sites are only for your convenience and therefore you access them at your own risk.